Returns / Cancellation Policy
In case of change of mind, we have 30 Day return policy which would be in the form of Store Credit with validity of 1 year. Exceptions do apply. Please see below for the Terms & Conditions for 30 Day Return Policy.
We strongly advise you to check the item thoroughly for any defects or faults at the time of purchase. Returns won’t be accepted for defects noticed once you have left the store.
Online 30 Day Return Policy
We always check the goods before dispatch. Although all efforts are made to avoid any errors, though rarely, mistakes can happen. We strongly advise you to thoroughly check the goods when you receive them and in a rare case where the goods you ordered are damaged, defective, incorrect or missing, we advise you to contact us immediately within 48 hours of receiving the goods. You can contact us via Facebook page or write to us at info@sturdysports.com.au and our friendly resolution staff will assist you. Returns won’t be accepted for defects, faults or missing items reported after 48hrs of receiving the goods.
For your Peace of Mind we do provide Returns for Change of Mind whether it is an Online or In store purchase. Please see below the terms & conditions for Returns.
If you would like to cancel your order after purchasing online and choosing it to be posted or pick up, store credit will be issued in all circumstances.
Terms & Conditions for Returns
- The item MUST be in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold).
- Any free stuff you have received from us with the gears MUST also be returned in new, unused and saleable condition
- Returns won’t be accepted if the item is an exclusion* (Please see below).
- A satisfactory proof of purchase MUST be provided at the time of return along with the item and any Free gifts or gears received. Please retain a copy of proof of purchase for your reference.
- The item MUST be returned back within 30 days of purchase. If the item is received after 30 days of purchase, unfortunately the return won't be accepted.
-
Please either bring the item to the store or post it to:
Sturdy Sports
Shop 3, 535 Geelong Road
Brooklyn, Vic 3012 - The returns MUST have your full name, Invoice number and mobile number clearly written on the package.
- In case of change of mind, buyer pays the return postage as well as the initial postage cost of dispatching the item to the customer. Postage cost will not be refunded in any circumstances.
- We advise you to post the item to be returned via registered post with signature on delivery as we won’t be able to issue the store credit if the item is not received, if being lost in transit. Sturdy Sports will not be liable for lost return parcels under any circumstances.
- Under all circumstances but not limited to ordering by mistake or change of mind, refund will be provided in the form of Store Credit valid for 1 year
- Store credit will be issued only once the item is received with inserts and proof of purchase
- Sturdy Sports management reserves the right to discretion in case of any dispute
- In rare & exceptional circumstances, where refunds have to be provided via Afterpay or ZipPay, 10% of the order amount will be deducted and remaining value will be refunded because we still have to pay Afterpay or Zippay Merchant fee.
- If the Order is not collected from the Postal Service after attempted delivery, and the order is returned back to Sturdy Sports, store credit will be provided after deduction of the Initial Postage cost & Return postage cost charged by Australia Post.
- For International returns, if an incorrect item has been sent from us, Sturdy sports reserves the right to make the final decision on the processing of returns depending on the country of destination and the postage cost involved.
* What are the Exclusions?
- If you choose Free Knocking and or Match Ready Service or Engraving with the bat at the time of purchase, unfortunately we won’t be able to accept any returns as the bat is not considered new anymore once its prepared, hence 30 Day Return policy nullifies.
- Cricket Bat should not have any sort of marks including mallet or ball and no oil should be applied.
- Cricket Nets & Bowling Machines are not eligible for Return on Change of Mind
- Compressions, Socks, abdominal guards and abdominal briefs are not returned because of health & hygiene
- Sale & Clearance items will not be returned
- Customised Orders Are NOT ELIGIBLE FOR RETURN OR REFUND
- Freight Cost is not eligible for any sort of Refund.
In Rare & Exceptional Circumstances that includes cancellation for any reason, where a refund has to be issued, following conditions are applied:
For orders over $199 where the customer received free delivery, initial postage cost will be deducted if monetary refund is provided in exceptional circumstances.
- Cancellation policy for debit/credit card payments - The customer will be charged 5% processing fee plus the following fee depending on mode of payment:
| Domestic card transactions: 2% fee of the total transaction value |
|
International card transactions: 4.5% fee of the total transaction value (3% credit card surcharge + 1.5% currency conversion fee) |
- Cancellation policy for Paypal payments - The customer will be charged 5% processing fee
- Cancellation policy for Zip & AfterPay payments - The customer will be charged 10% fee of the total transaction value plus 5% processing fee